Privacy Policy

X89 Privacy Policy — How Your Data Is Kept Safe

This page explains, in plain English, what data we collect while you use x89.plus, how it is used, how long it is retained, and what your rights are.

Last Updated: January 1, 2026 SSL 256-bit Encrypted Applicable in Bangladesh

Effective: 1 January 2026
Applicable to: Bangladesh
Encryption: AES-256
Email: support@x89.plus

By using the x89 (x89.plus) platform, you are considered to have accepted this Privacy Policy. Protecting your data is our highest priority.

1 Introduction & Applicability

X89 (x89.plus) is a trusted online gaming platform for users in Bangladesh. We believe your personal data is your own. This Privacy Policy explains what information we collect, how we store it, and how we use it.

This policy applies to your use of x89's website, mobile app, and services across all devices. By registering or accessing the platform, you agree to this Privacy Policy.

  • This policy is built in accordance with international best practices for data protection.
  • Users will be notified in advance of any changes to this policy.
  • For any questions, contact us at support@x89.plus.

2 What Data We Collect

X89 only collects the information needed to provide you with the best possible service. We never collect data beyond what is necessary.

Types of Data Collected:

Full Name Email Mobile Number Date of Birth Address Transaction Data Device Information Browsing Activity IP Address
Data Type Purpose of Collection Mandatory?
Name & Contact Information Account Creation & Verification Yes
Date of Birth Age Verification (18+) Yes
ID Document (NID/Passport) KYC Verification Prior to Withdrawal
Transaction History Financial Records & Security Yes
Device & IP Information Fraud Prevention Automatic
Gaming Activity Service Improvement & Personalization Automatic

3 Purpose of Data Use

Your data is used solely for specified purposes. x89 never sells your data or transfers it to third parties without your consent.

  • To create and manage your account and ensure its security.
  • To process financial transactions, including deposits and withdrawals.
  • To personalize your gaming experience and deliver relevant offers.
  • To prevent fraud, money laundering, and illegal activity.
  • To provide customer support and resolve issues.
  • To meet legal and regulatory obligations.
  • To improve platform performance and enhance the user experience.

We never use your data for marketing without your consent, and opting out of any promotional communication is always straightforward.

4 Data Retention & Storage

Your data is stored on secure servers. We only retain information for as long as necessary.

Data Type Retention Period
Account Information Duration of active account + 5 years
Transaction Records 7 years (as required by law)
KYC Documents 5 years after account closure
Communication History 3 years
Log & Session Data 90 Days
Cookie Data 30 days to 1 year (depending on type)
  • Data is securely deleted once the retention period expires.
  • Data may be retained beyond the standard period if required by legal obligations.
  • You may request deletion of your data, though some information may be retained where legally required.

5 Sharing Data with Third Parties

X89 does not sell your personal data. However, in certain circumstances, limited information may be shared with trusted third parties.

  • Payment Processors: To process transactions via bKash, Nagad, Rocket, and bank transfers.
  • Game Providers: Minimal data required to operate the game software.
  • Identity Verification Services: To complete the KYC process.
  • Law Enforcement Agencies: To comply with legal directives or court orders.
  • Fraud Prevention Services: To detect suspicious activity.

All third parties are contractually bound to keep your data confidential and may not use it for any other purpose without x89's authorization.

6 Cookie & Tracking Policy

X89 uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Essential for login sessions and security.
  • Functional Cookies: Stores your preferences and language settings.
  • Analytics Cookies: Collects information about site usage (anonymously).
  • You can disable cookies at any time through your browser settings.
  • Disabling essential cookies may cause certain features to stop working.

7 Security Measures

X89 uses the latest technology to keep your data secure. Our security team stays vigilant 24/7.

AES-256 Encryption

All data is protected with military-grade encryption.

SSL/TLS Certificate

All communications are secured via HTTPS.

Two-Factor Authentication (2FA)

Enable 2FA for an extra layer of security.

Payment Details Not Stored

Card or mobile banking details are never stored.

Real-Time Monitoring

Suspicious activity is detected in real time.

Secure Database

Data is secured on isolated servers protected by firewalls.

8 Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, contact us at support@x89.plus.

01
Right to Access Your Data

You have every right to know what information we hold about you.

02
Right to Rectification

You may request corrections to any inaccurate or outdated information.

03
Right to Erasure

Under certain conditions, you may request that your data be deleted.

04
Right to Object to Processing

You may object to your data being used for marketing purposes.

05
Right to Data Portability

Export your data in a structured, portable format.

06
Right to Withdraw Consent

You may withdraw your consent to data processing at any time.

9 Children's Privacy

The x89 platform is strictly for adults. Anyone under the age of 18 is prohibited from using this service.

  • Age verification is completed at the time of registration.
  • Any account identified as belonging to a minor will be closed immediately.
  • Parents can report suspicious activity to support@x89.plus.

Keep x89 inaccessible on your child's device. We strongly recommend using parental control software.

10 Contact & Complaints

Contact us for any privacy-related questions, concerns, or complaints. We aim to respond within 48 hours.

  • Email: support@x89.plus
  • Response Time: Within 48 Hours
  • Live Chat: Available 24/7 on the platform

For more information, visit our FAQ Page View or Terms & Conditions Read.


Your privacy is always protected at x89

We protect your data on both fronts — through technology and through policy.

End-to-End Encryption

All your data is protected with AES-256 encryption. Hackers and third parties can never access or read your information.

Data Is Never Sold

X89 never sells your personal data to advertisers or third parties. Your information belongs to you alone.

Your Data, Your Control

You have the full right to view, correct, or request deletion of your data at any time.

Regular Security Audits

X89's systems are regularly audited by third-party security experts to ensure your data remains protected at all times.

Transparent Policy in Bengali

A privacy policy written in plain, simple language — so every user in Bangladesh can clearly understand their rights.

24/7 Privacy Support

Our support team is always on hand for any data privacy queries — help is available in Bangla.


Safe & Trusted Platform

Your Data Is Safe — Get Started Today

You've read the x89 Privacy Policy — go ahead and register with confidence. Every piece of your data is fully protected.

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