Frequently Asked Questions

X89 FAQ — All Your Questions Answered

From registration and payments to bonuses, games, and account security — everything you need to know about x89 is right here.

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Account & Registration

Account Opening & Management

To open an account with x89, you'll need your full name, an active Bangladeshi mobile number (01X-XXXXXXXX), date of birth, and a strong password. You must be 18 or older. If you have a referral code, you can enter it for an extra bonus. Registration is completely free.

Only one account is allowed per mobile number. Attempting to create multiple accounts may result in all accounts being permanently banned and balances forfeited.

To change your name or date of birth after registration, please contact support. You can update your password and contact details yourself from account settings.

KYC verification is required before withdrawing. Submit a photo of your National ID or passport. Verification is usually completed within 24 hours. Verified accounts benefit from higher withdrawal limits and faster processing.
Login & Security

Login & Account Security

login page Go to the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number. Use it to set a new password.

No — x89 will never ask for your password or OTP by phone, message, or email. If anyone requests this information, it is a scam. Contact support immediately.

Multiple failed login attempts may cause your account to be temporarily locked. Please wait 30 minutes and try again, or reach out to us at support@x89.plus.

If you suspect unauthorized access, change your password immediately and notify us at support@x89.plus. We'll close all active sessions and secure your account. Any necessary action will be taken once the investigation is complete.
Deposits & Withdrawals

Financial Transactions

x89 accepts deposits via bKash, Nagad, Rocket, and bank transfer. The minimum deposit for mobile banking is ৳200. Financial Transactions See full details on the page.

bKash and Nagad transfers typically arrive within 5–15 minutes. Bank transfers may take 1–3 business days. All withdrawal requests are processed after account verification.

x89 does not charge any processing fees on deposits. Withdrawals may be subject to transfer fees imposed by the mobile banking provider, which are outside x89's control.

The minimum withdrawal is ৳500. The maximum limit depends on your account verification level and VIP status. Verified VIP members can withdraw up to ৳1,00,000 per day.

Please wait a few minutes. If it still hasn't arrived, email support@x89.plus with a screenshot of the transaction. We'll look into it promptly and get it resolved.
Bonuses & Promotions

Bonuses & Offers

Registration Once completed, make your first deposit. If successful, the welcome bonus will be credited to your account automatically. For bonus terms and wagering requirements, Bonus page View.

Yes, but you'll need to meet specific wagering requirements. Typically, you must wager 10–30x the bonus amount before it becomes withdrawable. Each offer has its own terms — Bonus Page Find out more.

Share your referral code with a friend. Once they register and make their first deposit, a bonus will be credited to your account. The more you refer, the more you earn. Track your earnings from the referral dashboard.

Weekly cashback is credited every Monday, calculated as a percentage of your net losses from the previous week. VIP members receive cashback at a higher rate.
Games & Betting

Games & Sports Betting

x89 offers Live Casino, slots, card games, roulette, crash games, Sports Betting, and lottery. New games are added daily. New Games See the latest additions on the page.

You can bet on over 30 sports including cricket, football, tennis, badminton, and kabaddi. Live match betting with real-time odds is also available. For more details, Sports Betting View page.

Yes. All games on x89 are powered by certified RNG (Random Number Generator) and have been independently verified for fairness through third-party audits.

After each lottery draw, any winnings are automatically credited to your x89 balance and can be withdrawn through the usual process. Lottery Page for upcoming draw details.
VIP & Loyalty

VIP Program

Play regularly and earn points to automatically advance through VIP levels. There are 5 levels in total, from Bronze all the way up to Diamond. VIP page View details.

VIP members enjoy higher cashback, faster withdrawals, increased deposit/withdrawal limits, exclusive tournament invitations, and a dedicated account manager.
Responsible Gaming

Responsible Gaming

Yes. You can set daily, weekly, or monthly deposit and betting limits from your account settings. Limits take effect immediately. For more details, visit the Responsible Gaming View page.

Use the self-exclusion option in your account settings. You can take a break from gaming for anywhere between 24 hours and 6 months. During this period, login and deposits will be disabled.

No. x89 is a strictly 18+ platform. Age is verified at registration, and any suspicious accounts are suspended immediately.
Why Choose x89

Why Bangladeshis Choose x89

Reliability, speed, and a top-tier gaming experience — that's what sets x89 apart.

Secure Transactions

Your funds and personal data are fully protected in our SSL-encrypted system. No third party can access your information.

Minute Withdrawals

BKash and Nagad deposits arrive in 5–15 minutes on average. Verified accounts may process even faster.

24/7 Support

For any issue, our support team is available via live chat or email — any time, day or night.

Mobile-First

Play directly from your smartphone browser — no separate app needed, full experience included.

Daily Bonus

Login bonuses, cashback, referral rewards — fresh offers waiting for you every day.

Fair Play Guarantee

Fairness on every game is guaranteed through certified RNG and third-party audits.

Need more help?

Can't find an answer? We're here to help

If you can't find the answer you're looking for in the x89 FAQ, reach out to our support team directly. We're available 24 hours a day, 7 days a week, with an average response time of under 5 minutes.

Email Support
support@x89.plus

Live Chat
24/7 Online Support

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